ECI Group University

Course Name: Search

580 courses found.

1099 Process in Voyager 7S

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2026 ECI Safety Series | Avoiding Slips, Trips, and Falls

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A/R Configuration: The Accounts and Options Tab

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Accessing and Using Energy Data

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Accounts and Options in 7S

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Achieving Team Goals

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Active Shooter Incidents

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Adding a Co-applicant to an Existing Guest Card in 7S

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Adding a Guarantor

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Adding a Guarantor to an Existing Guest Card in 7S

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Adding a Guest Card in 7S

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Adding a Property in 7S

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Adding Agents in 7S

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Adding Amenities and Amenity-Based Pricing in 7S

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Adding and Removing Roommates in 7S

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Adding and Reviewing Occupants

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Adding and Reviewing Occupants in RentCafe CRM Flex

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Adding Bank Accounts in 7S

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Adding Comparison Properties for Revenue IQ

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Adding Comparison Properties for Revenue IQ in 7S

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Adding Guest Preferences in 7S

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Adding Guests

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Adding Guests in RentCafe CRM Flex

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Adding Occupants in 7S

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Adding Purchase Orders in Maintenance IQ

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Adding Quick Charges in 7S

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Adding Recurring Schedules to Inspection Templates in Maintenance IQ

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Adding Result Values and Labels in Maintenance IQ

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Adding Results and Reasons in 7S

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Adding Service Requests in 7S

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Adding Service Requests in 7S (English/Spanish)

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Adding Service Requests in RentCafe CRM Flex

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Adding Sources in 7S

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Adding Template Systems in Maintenance IQ

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Adding Units in 7S

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Adding Vendors in 7S

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Adding Work Orders in Maintenance IQ

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Adding/Removing a Person from a Waitlist in 7S

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Addressing Preferences

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Adjusting Asking and Floor Rents in Revenue IQ

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Adjusting Deposit Accounting in 7S

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Aligning Team Members

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All the Essentials in 10 Minutes

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Allowing Multiple Properties on Journal Entries in 7S

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Amenities

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Analytics-Based Report Setup, Step-by-Step

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AP Configuration: Commonly Used Items in 7S

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AP Templates in 7S

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Applying and Posting AP Templates in 7S

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Applying and Reporting on Segmented Accounting in 7S

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Applying Mass Changes to Pricing Settings in Revenue IQ

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Applying Prepays to Charges in 7S

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Approving Invoice Registers and Purchase Orders in Procure to Pay

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AR Configuration in 7S

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Asbestos Awareness

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Assistance Animal Discrimination Complaints

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Automatic Bank Reconciliations in 7S

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Autoresponders for Payment Accounts

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Avoiding Chemical Hazards

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Avoiding Slips, Trips, and Falls

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Back Injury Prevention: Introduction

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Back Injury Prevention: Safe Lifting Practices

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Basic Financial Analytics in 7S

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Basic First Aid: Emergency Treatments

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Basic First Aid: Emergency Treatments

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Basic First Aid: Introduction

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Becoming an Expert

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Bed Bug Awareness: Detection and Treatment

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Bed Bug Awareness: Introduction

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Benchmarking Multifamily Properties

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Blog User Management

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Bloodborne Pathogen Awareness: Disease Prevention

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Bloodborne Pathogen Awareness: Introduction

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Business Ethics for Managers

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Business Ethics: Business Relationships

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Business Ethics: Introduction

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Business Etiquette: Appearance

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Business Etiquette: Communication

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Business Etiquette: Getting Help and Saying Thanks

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Business Etiquette: Introduction

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Business Etiquette: Work Relationships

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Business Letter Writing

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Calculating Deep Retrofit Value

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Call Automation Reports

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Campaign Management

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Canceling and Reversing Move-Ins in RentCafe CRM Flex

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Challenge: Convert That Lead!

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Charge Codes in 7S

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Chart of Accounts in 7S

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Chart of Accounts: Best Practices in 7S

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CHECKscan Setup in 7S

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Collecting Payment of Application Fees in 7S

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Committing Payments in 7S

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Committing, Processing, and Voiding Payments in Procure to Pay

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Communicating Chemical Hazards

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Communication in the Workplace: The Basics

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Company Policies Regarding Assistance Animals

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Completing Applications

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Completing Applications in RentCafe CRM Flex

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Compressed Gas Safety

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Compressed Gas Safety Procedures

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Conducting a Successful Tour

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Configuring Pricing Rules in Revenue IQ

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Configuring Renewals in Revenue IQ

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Configuring Unit Best Price Override in Revenue IQ

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Configuring Vendor Proposal Settings in Maintenance IQ

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Conflict Resolution: Addressing the Issue

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Conflict Resolution: Identifying Solutions

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Conflict Resolution: Introduction

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Conflict Resolution: Moving Forward

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Consolidating Receipts in 7S

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Converting Electronic and Email Leads

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Converting Leases to Month-to-Month in RentCafe CRM Flex

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Converting Phone Leads

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Converting Sister Property Referrals

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Converting Tours to Leases

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Core General Ledger Budgets in 7S

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Core GL Budget Basic Functionality in 7S

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Core GL Budget Reports in 7S

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Countersigning Leases and Moving In Residents in RentCafe CRM Flex

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Creating a Charge from the Receipt Screen in 7S

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Creating a One-Time Charge in 7S

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Creating a Payable from a Purchase Order in 7S

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Creating a Purchase Order in 7S

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Creating and Approving a Lease Proposal in 7S

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Creating and Completing Appointments in RentCafe CRM Flex

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Creating and Invoicing Purchase Orders in 7S

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Creating and Maintaining Menus in 7S

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Creating and Maintaining User Groups in 7S

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Creating and Maintaining Users in 7S

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Creating and Posting Charges in 7S

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Creating and Posting Journal Entries in 7S

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Creating and Posting Payables in 7S

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Creating and Posting Receipts in 7S

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Creating AP Templates in 7S

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Creating AP Templates in Procure to Pay

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Creating Classified Post Templates

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Creating Classified Post Widgets

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Creating GL Segments in 7S

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Creating Inspection Templates in Maintenance IQ

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Creating Invoice Registers in Procure to Pay

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Creating Make-Ready Templates in 7S

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Creating Non-Person Receipts in 7S

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Creating Purchase Orders in Procure to Pay

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Creating Segment Validation Rules in 7S

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Creating the Fee Pool in 7S

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Creating the Property Fee Pool in 7S

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CRM Training Part II - Managing your Queue

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CRM Training Part III - Leasing Workflow

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Custom Financial Analytics in 7S

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Custom Financial Analytics in YSR (Account Tree Reports)

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Custom Financial Analytics in YSR (Comparison Reports)

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Custom Financial Analytics in YSR (Portfolio Reports)

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Custom Tables in 7S

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Customer Service: Communicating Effectively

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Customer Service: Meeting and Exceeding Customer Expectations

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Customer Service: Resolving Conflicts

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Customer-Centric Leasing

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Defining GPR Datamart Parameters in 7S

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Defining Team Mission & Vision

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Deleting Transactions in 7S

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Developing Team Goals

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Differentiating Needs and Wants

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Difficult Conversations Module 1: The Basics

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Difficult Conversations Module 2: When to Initiate

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Difficult Conversations Module 3: Importance of Preparation

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Difficult Conversations Module 4: Self-Preparation

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Difficult Conversations Module 5: Reactions and Outcomes

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Difficult Conversations Module 6: Opening the Conversation

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Difficult Conversations Module 7: During the Conversation

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Difficult Conversations Module 8: Ending the Conversation

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Difficult Conversations Module 9: Following Through

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Difficult Conversations: Introduction

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Dispatch Board Setup in 7S

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Display Types in 7S

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Drug-Free Workplace

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Drug-Free Workplace: Supervisor

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Dynamic Pricing - Foundations

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ECI | Application & Screening Training - 2025

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ECI | Conflict Resolution & Building Rapport

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ECI | Copilot AI Training

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ECI | HappyCo Call Center Setup

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ECI | Prospect Journey - 2025

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ECI | Renewal Training - 2026

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ECI | Rhino & TheGuarantors Applicants

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ECI | The 5-Step Sales Process - 2025

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ECI | Yardi ALERTS Training

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ECI Group Drug Free Training - General Employees

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ECI Group Drug Free Workplace Training - Supervisors

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ECI Safety Series | Amenity Area Safety

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ECI Safety Series | Avoiding Chemical Hazards

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ECI Safety Series | Back Injury Prevention: Safe Lifting Practices

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ECI Safety Series | Basic First Aid: Emergency Treatments

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ECI Safety Series | Electrical Safety

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ECI Safety Series | Emergency Preparedness

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ECI Safety Series | Exterior Inspections

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ECI Safety Series | Fire Safety

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ECI Safety Series | Golf Cart Safety

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ECI Safety Series | Hand and Power Tool Safety

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ECI Safety Series | Heat Stress Prevention

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ECI Safety Series | Heat Stress Prevention

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ECI Safety Series | Mold & Moisture Awareness

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ECI Safety Series | Pool Safety

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ECI Safety Series | PPE: Face, Eye and Foot Protection

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ECI: Conservice

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ECI: Conservice Pre-Bill

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ECI: Payscan & PO System

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ECI: Safety Series | Avoiding Slips, Trips, and Falls

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ECI: Wells Fargo Credit Card

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Editing an Existing Applicant File in 7S

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Editing POs and Creating Change Orders in 7S

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Effective Interviewing: Competencies

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Effective Interviewing: Evaluation

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Effective Interviewing: Formats and Styles

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Effective Interviewing: Interview Basics

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Effective Interviewing: Interview Bias

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Effective Interviewing: Introduction

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Effective Interviewing: Legal Considerations

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Effective Interviewing: Selection and Follow-Up

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Effective Telephone Skills: Asking the Right Questions

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Effective Telephone Skills: Avoiding Common Pitfalls

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Effective Telephone Skills: Balancing Your Tone

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Effective Telephone Skills: Basic Communication

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Effective Telephone Skills: Difficult Callers I

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Effective Telephone Skills: Difficult Callers II

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Effective Telephone Skills: Effective Listening

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Effective Telephone Skills: Put Yourself in the Zone

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Effective Telephone Skills: Taking Initiative

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Electrical Safety Overview

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Email Etiquette: Basics of Email Communication

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Email Etiquette: Being Considerate

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Email Etiquette: Getting Started

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Email Etiquette: Keeping It Professional

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Email Etiquette: Short and to the Point

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Email Etiquette: Writing with Positivity

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Enhancing Property Value with Deep Retrofits

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Entering and Screening a New Applicant in 7S

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Entering Market Survey Data in Revenue IQ

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Entering Traffic Data for Revenue IQ in 7S

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Entering Traffic Data for Revenue IQ in RentCafe CRM

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ETL Export in 7S

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ETL Import in 7S

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ETL Log and Troubleshooting in 7S

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ETL Overview in 7S

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ETL Setup in 7S

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Expense Types in 7S

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Expiration Management Report in Revenue IQ

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Exporting and Printing Service Requests in RentCafe CRM Flex

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Fair Housing: Affordable Properties

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Fair Housing: Best Practices for Property Management

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Fair Housing: Best Practices with Prospects

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Fair Housing: Complaints and Their Consequences

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Fair Housing: Disabilities and Reasonable Accommodations

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Fair Housing: Final Exam

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Fair Housing: Illegal Acts of Discrimination

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Fair Housing: Leasing Scenario

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Fair Housing: Maintenance

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Fair Housing: The Federally Protected Classes

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Federal Fair Housing Compliance

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Federal Fair Housing Compliance for Maintenance

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Fire Extinguishers

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Fire Safety

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Floor Plan Setup and Options

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Following up After the Tour

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Generational Awareness: Identifying Generations

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Generational Awareness: Leading the Multi-Generational Workforce

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Generational Awareness: The Multi-Generational Workforce

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Getting Started with Voyager 7S

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GL Account Setup in 7S

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Golf Cart Safety: Introduction

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Golf Cart Safety: Rules of the Road

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Guest Communications in 7S

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HappyCo Training - 2026

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Hazards of Hoarding

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Heat Stress Prevention

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Historical Performance Report in Revenue IQ

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Holding a Home for a Prospect in 7S

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Human Trafficking Awareness

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Identifying and Presenting a Deep Retrofit Opportunity

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Identifying Assistance Animals

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Identifying Issues with Bank Reconciliations in 7S

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Identifying Preferences

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ILS Setup

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Inspection Settings and Types in Maintenance IQ

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Inspections Dashboard in Maintenance IQ

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Inspections in Maintenance IQ Mobile

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Inspector Setup in Maintenance IQ

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Introduction to Asset IQ

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Introduction to Bank Reconciliations in 7S

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Introduction to Budgeting

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Introduction to Hand and Power Tool Safety

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Introduction to Lead Conversions

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Introduction to Lease Expiration Management in Revenue IQ

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Introduction to Lockout/Tagout

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Introduction to Management Fees in 7S

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Introduction to Microsoft Excel

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Introduction to Microsoft PowerPoint

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Introduction to Microsoft Word

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Introduction to OSHA

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Introduction to Payment Processing in 7S

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Introduction to Pricing Renewals in Revenue IQ

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Introduction to Processing Deposit Accounting in 7S

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Introduction to Procure to Pay Mobile

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Introduction to Revenue IQ

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Introduction to VendorCafe in Procure to Pay

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Introduction to Workplace Safety

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Introduction to Yardi Marketplace in Procure to Pay

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Inviting Residents to Resident Services

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Job Cost Construction Management Fees in 7S

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Job Cost Contracts in 7S

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Job Cost Correspondence in 7S

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Job Cost Draws in 7S

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Job Cost Forecasting in 7S

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Job Cost Income Contracts in 7S

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Job Cost Job Tools in 7S

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Job Cost Jobs and Budgets in 7S

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Job Cost Overview in 7S

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Job Cost Reporting in 7S

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Job Cost Retention in 7S

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Job Cost Setup in 7S

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Job Cost Transactions in 7S

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Job Cost Workflows in 7S

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Know Your Community

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Know Your Competitors

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Know Your Industry

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Know Your Property

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KPI Performance Report in Revenue IQ

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Ladder Safety

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Lead Safety and the Law

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Lease Document Workflow

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Lease Terms and Renewals in 7S

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Leasing Specials and Quote Sheets in 7S

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Leasing with Revenue IQ

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Leasing with Revenue IQ in CRM Flex

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Leasing Workflow Overview in RentCafe CRM Flex

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Leasing Workflow Overview in RentCafe CRM Student

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Legal Impact and Remedies for Hoarding

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Leonardo247 Training

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Linking Purchase Orders in Procure to Pay

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LIVE - PayScan & PO Training

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LIVE - Resident Journey: Application and Screening

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LIVE - Resident Journey: Move In

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LIVE - Resident Journey: Move Out

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LIVE - Resident Journey: Renewal, TOS, and Evictions

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Locating a Prospect in 7S

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Lockout/Tagout Procedures

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LRO Training

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Maintenance Mobile

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Maintenance Mobile Setup in 7S

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Making a One Time Payment as a Resident

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Manage Lease Workflow in RentCafe CRM Flex

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Managing Amenities in Revenue IQ

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Managing Anxiety While Working from Home

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Managing Follow-Ups in RentCafe CRM Flex

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Managing Health Rules in Revenue IQ

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Managing Individual Renters Insurance Policies in 7S

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Managing Make Ready Work Orders in 7S (English/Spanish)

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Managing Make-Ready Work Orders in 7S

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Managing Remote Employees

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Managing Rentable Items for Residents in 7S

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Managing the RentCafe CRM Flex Queue

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Managing Traffic in RentCafe CRM Flex

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Marketing Planner User Management

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Marking Non-Sufficient Funds in 7S

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Mass Inspection Assignment in Maintenance IQ

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Mass Inspection Creation in Maintenance IQ

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Mass Work Order Creation, Assignment, and Editing in Maintenance IQ

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Mold Awareness

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Mold Prevention and Remediation

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Month Close: Close Property and Close Month in 7S

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Month Close: Resident Functions in 7S

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Month Close: Transactions in 7S

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Month Close: Tying-Out Financial Reports in 7S

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Monthly Posting in 7S

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Move-In Functions in 7S

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Move-Ins in RentCafe CRM Flex

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Move-Out and Related Functions in 7S

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Move-Outs in RentCafe CRM Flex

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Moving in a Resident

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New Lease Pricing Audit Report in Revenue IQ

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Non-Lease-Ready Document Workflow in RentCafe CRM - RETIRED 6/16/2022

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Non-Tenant AR Functions in 7S

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Notices, Early Terminations, and Evictions in RentCafe CRM Flex

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Notifications in Maintenance IQ

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Office Safety

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One Versus Many (Header/Details, Consolidation Options)

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Online Leasing Application Workflow

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Online Leasing Using Blue Moon Boost

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Online Leasing Using FillDocs

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Page Narratives for Payment Accounts

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Page Narratives for Payments Page

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Painting Basics

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Payments Maintenance Mode

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PAYscan Approvals in 7S

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PAYscan Invoice Registers in 7S

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PAYscan Overview in 7S

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PAYscan Processing Payments in 7S

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PAYscan Setup in 7S

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Performing Bank Reconciliations in 7S

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PetScreeing Implementation Training

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PetScreeing Training

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Planned Maintenance in Maintenance IQ

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POPIC Claims Training

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Portfolio Expiration Management Report in Revenue IQ

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Posting an Approved Invoice Register in Procure to Pay

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Posting Late Fees in 7S

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Posting Management Fees in 7S

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Posting Payables and Charges from Work Orders in Maintenance IQ

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Posting to Craigslist Using RentCafe

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PPE: Face and Eye Protection

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PPE: Foot Protection

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PPE: Hand Protection

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PPE: Head Protection

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PPE: Hearing Safety and Protective Clothing

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Preparing and Posting Gross Potential Rent (GPR) in 7S

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Preparing for a Successful Tour

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Preventing Harassment

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Preventing Harassment for Managers

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Preventing Harassment for Managers: Definitions and Legalities

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Preventing Harassment for Managers: Effects in the Workplace

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Preventing Harassment for Managers: Prevention

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Preventing Harassment for Managers: Respect in the Workplace

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Preventing Harassment for Managers: Reviewing the Essentials

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Preventing Lead Exposure

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Pricing Call Dashboard in Revenue IQ

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Processing Deposit Accounting in 7S

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Processing Payments in 7S

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Processing the Application and Signing the Lease in 7S

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Processing Workflows in Maintenance IQ

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Procure to Pay Overview

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Procure to Pay Setup

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Property Attributes in 7S

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Property Control Setup in 7S

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Property Marketing Site Content

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Property Settings

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Property Settings for Payment Accounts

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Property Settings for Payments Screen

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Property Tour Safety Tips

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Reading Resident Reports in 7S

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Reapplying Receipts in 7S

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Reasonable Accommodations Training - 2026

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Reassigning a Unit to a Future Resident in RentCafe CRM Flex

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Receiving a Purchase Order in 7S

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Recurring Journal Entries in 7S

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Recurring Purchase Orders in 7S

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Reexamining Lead Conversions

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Renewal Lease Proposal Audit Report in Revenue IQ

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Renewal Pricing Report in Revenue IQ

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Renewing and Adjusting Leases in RentCafe CRM Flex

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Rental Application and Charges in 7S

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RentCafe Call Automation App

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RentCafe Classifieds Posting Overview

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RentCafe CRM Flex Access and Navigation

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RentCafe CRM Flex Queue Basics

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RentCafe CRM Flex Search

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RentCafe Email Management

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Renters Insurance Overview in 7S

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Reserving Rentable Items and Adding Service Charges in RentCafe CRM Flex

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Resident Journey: Leasing Training

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Resident Leasing Actions Overview in RentCafe CRM Flex

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Resident Services Payments Screen: Resident View

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Resident Services Registration

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ResidentShield Master Policy in 7S

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Respiratory Protection

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Respiratory Safety

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Restarting an Invoice Register Workflow in Procure to Pay

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Revenue Management Dashboard in Revenue IQ

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Reversing Charges in 7S

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Reversing Payables in 7S

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Reversing Receipts in 7S

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Reviewing and Editing Charges in 7S

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Reviewing and Editing Payables in 7S

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Reviewing and Editing Receipts in 7S

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Reviewing Applications

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Reviewing Applications in RentCafe CRM Flex

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Reviewing, Editing, and Completing Service Requests in RentCafe CRM Flex

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Running Common Bank Reports in 7S

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Screening Applicants and Occupants

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Screening Guests and Occupants in RentCafe CRM Flex

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Scripted Report Setup, Step-by-Step

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Selecting a Home in 7S

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Selecting and Holding Units in RentCafe CRM Flex

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Selecting Leasing Specials

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Selecting Leasing Specials in RentCafe CRM Flex

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Selecting Move-In Preferences

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Selecting Move-In Preferences in RentCafe CRM Flex

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Selecting Rentable Items and Service Charges

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Selecting Rental Options

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Selecting Rental Options in 7S

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Selecting Rental Options in RentCafe CRM Flex

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Selecting Unit Type

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Service Contracts in 7S

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Setting Goals in Revenue IQ

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Setting Permissions in 7S

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Setting Prepay Income and Liability Accounts in 7S

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Setting up a Recurring Payment as a Resident

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Setting Up Call Automation Campaigns

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Setting Up Call Automation Schedules

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Setting up Call Trees and On-Call Technicians in Call Automation

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Setting Up Late Fees in 7S

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Setting Up Leasing Specials in 7S

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Setting Up One Time Payments

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Setting Up Payment Accounts

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Setting Up Recurring Payments

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Setting Up Unit Types in 7S: Application Fees

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Setting Up Unit Types in 7S: Introduction

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Setting Up Unit Types in 7S: Move-In Charges

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Setting Up Unit Types in 7S: Move-Out Charges

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Setting Up Unit Types in 7S: Quick Unit Types

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SightPlan Training

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Site Maps and Property Buildings

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Specifying Default Receivable Charge Codes in 7S

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Standard Account Trees in 7S

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Staying Social While Social Distancing

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Stress Management: Common Factors

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Stress Management: Positive Approaches

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Stress Management: What Is Stress?

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Tailoring Your Interactions

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Template Customizer Tool

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Templates and Recurring Work Orders in 7S

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Templates and Recurring Work Orders in Maintenance IQ

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Text-to-Pay

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The Prospect's Journey

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Time Management: Enhancing Your Focus

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Time Management: Establishing Your Foundation

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Time Management: Organizing Your Day

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Time Management: Prioritizing Your Tasks

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Time Management: Setting Goals and Milestones

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Tracking Activity in RentCafe CRM Flex

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Transaction Registers in 7S

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Transferring Guests to Sister Communities

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Transferring Guests to Sister Communities in RentCafe CRM Flex

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Transferring to Another Home in 7S

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Troubleshooting Gross Potential Rent (GPR) in 7S

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Unit Best Price Listing Report in Revenue IQ

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Unit Pricing Report in Revenue IQ

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Unit Transfers in RentCafe CRM Flex

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Unit-Based Reports in 7S

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Uploading Audio to Use with Call Automation

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User Defined Fields in 7S

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User Management

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User Management Dashboard

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Using Hand and Power Tools Safely

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Using Quick Cleanup Tools in 7S

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Using Quick Receipts in 7S

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Using Scheduler in Maintenance IQ

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Using the Settings Audit in Revenue IQ

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Using the Yardi Excel Add-In for YSR

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Using Work Order Email in Maintenance IQ

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Valuing Diversity, Equity, and Inclusion in the Workplace (English/Spanish)

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Vendor Reporting in 7S

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VendorCafe in 7S

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Verifying Need for Assistance Animals

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Viewing Application Results After an Updated Pending Status in 7S

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Violence in the Workplace

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Voice Messages

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Voiding Checks in 7S

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Voyager Charge Payment Sequence

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Voyager Maintenance Setup in 7S

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Voyager Property Security

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Washing Hands: The Best Defense

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Washing Your Hands

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Work Order Dashboard in Maintenance IQ

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Work Order Display Types in Maintenance IQ

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Work Order Management Tools in 7S

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Work Order Processing in 7S

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Work Order Setup in Maintenance IQ

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Work Orders in Maintenance IQ Mobile

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Working from Home with Family and Roommates

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Working from Home Without Aches and Pains

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Working from Home: Keeping a Safe and Clean Environment

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Working from Home: You Are Not Alone

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Working with Expiring Leases in 7S

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Working with Lease Proposals in RentCafe CRM Flex

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YSR and Excel: Graphs, Totals, Grand Totals

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