Effective communication is one of the most valuable tools in creating positive experiences for our prospects and guests. This course is a curated collection of short, high-impact videos focused on strengthening communication skills, building rapport, resolving conflict, and navigating challenging situations with confidence and professionalism.
Learners will explore practical techniques for de-escalation, active listening, and delivering messages clearly and empathetically. Whether interacting in person, over the phone, or through digital channels, these skills help ensure every encounter reflects ECI’s commitment to exceptional service and strong customer relationships.