This course gives onsite teams the knowledge, tools, and confidence to guide applicants through the full application and screening process with clarity, accuracy, and consistency. Participants will learn how to support prospects through each step—from creating a RentCafe account to understanding screening outcomes—while ensuring compliance, efficiency, and a smooth applicant experience.

Through real-world examples and hands-on system practice, learners will explore the key stages of the application and screening lifecycle:

Application Process – Understand the applicant’s role from start to finish, including creating a RentCafe account, completing ID Verify, submitting the application form, and paying the required fees. Learn how to set proper expectations and provide guidance when needed.

Screening & Income Verification – Review how to access, interpret, and navigate screening results. Learn how to address checkpoint messages, verify income, and troubleshoot common issues that may arise during the approval process.

Approval & Denial – Gain a clear understanding of approval types, conditional requirements, and denial scenarios. Learn how to communicate outcomes, next steps, and documentation requirements with professionalism and consistency.

By the end of this course, participants will be equipped with a strong understanding of the application and screening workflow, confident in reading and responding to screening results, and prepared to guide applicants toward timely and accurate decisions. They will leave with practical skills, enhanced system fluency, and a clear roadmap for supporting qualified applicants from submission to final decision.