This course equips leasing professionals with the tools, strategies, and confidence to deliver an exceptional experience at every stage of the prospect journey. Participants will learn how to partner effectively with EliseAI—our AI “teammate”—to ensure quick, consistent communication while keeping the human touch that builds trust and drives conversions.

Through practical scenarios and hands-on practice, learners will explore the four key stages of the customer lifecycle:

• First Contact – Master best practices for handling email, text, web requests, calls, and walk-ins, while leveraging EliseAI to streamline responses and free up time to focus on relationship building.

• Pre-Tour Phone Call – Build rapport and set the stage for a great visit by confirming details, uncovering prospect needs, and creating early connections.

• Tour – Deliver engaging, value-driven property tours that highlight features, benefits, and urgency, while documenting accurately in Elise.

• Post-Tour Follow-Up – Combine EliseAI’s automated reminders with personalized outreach to close the loop, overcome objections, and encourage applications.

By the end of the course, participants will understand how to balance technology and human connection to create a seamless, customer-focused leasing experience. They will leave with actionable techniques, system fluency, and a clear playbook for converting leads into residents.